A hospital is probably the last place you would expect stunning architecture, 5-star service, and cutting-edge technology to co-exist harmoniously. But Prince Court Medical Centre is not your typical hospital. Prince Court Medical Centre is fully owned by PETRONAS, Malaysia’s national petroleum company, and in the pursuit of world-class medical treatment, no expense or patient consideration has been spared. It’s as if the hospital has been designed around a patient’s wish list… and let’s face it, most people don’t wish to go to hospital.

Prince Court Medical Centre, a 277 bed private medical facility conveniently located in the heart of Kuala Lumpur, is internationally accredited by Joint Commission International (JCI) and provides a comprehensive range of family-centered healthcare services for local and international patients.

Indeed, Prince Court Medical Centre is fast becoming the hospital of choice for international patients. In response to the growing reputation and appeal of the hospital in this field, and International Business Centre has been specificallydesigned to ensure that all the needs of international patients are met. And clearly, it’s working: In a 2010 study conducted by The Medical Travel and Health Tourism Quality Alliance, Prince Court Medical Centre was listed among the top 10 hospitals in the world for medical travel with the best treatment, care, and management. An honour indeed, but hardly surprising for a hospital that prides itself on being committed to raising standards and developing a culture of excellence.

Much has been made of the hospital’s stunningly beautiful architecture, both exterior and interior, as well as its portfolio of cutting-edge technology and medical services, including robotic surgery and nuclear medicine, but what is equally impressive is how this hardware and software has been blended into something humanistically akin to “heartware,” a hybrid word that sums up the hospital’s approach to its patients, which focuses on always putting humanity first, regardless of theshiny technology or exquisitely designed environment.

From its team of qualified and committed specialists, highly trained nurses, and helpful non-medical staff, Prince Court Medical Centre exudes professionalism, dedication, warmth, and care, all of which permeate its comprehensive medical care, and all taking place under the highest international standards.

A HOSPITAL IS ABOUT FEELING BETTER
We all have preconceived notions of what a hospital should look and feel like. Unfortunately, none of them are very positive. To the people at Prince Court Medical Centre, a hospital is not just a place people go when they are sick, but rather a place people go to feel better. It’s a subtle, but meaningful, difference.

This mindset is evident across all the hospital’s touchpoints. The staff understand that undergoing medical treatment can be stressful to both the patient and their loved ones, which is why you’ll see the difference from the moment you’re greeted by the Customer Relations Officers at the entrance, a well-designed main atrium that’s more akin to a hotel lobby. The doctors and medical staff are not only good at what they do, but also adept at making you feel at ease and relaxed. With a great mix of retail outlets, complimentary personal toiletries, free Wi-Fi in the patient’s room, a wonderful room-service menu, and a Concierge who can arrange shopping and sightseeing visits in the city, these touches of luxury are deliberate, as they go a long way in helping along with the post-treatment healing process.

PATIENT FACILITIES
The patient rooms at Prince Court Medical Centre are designed to provide an environment conducive to healing. The hospital prides itself on offering tastefully decorated private rooms which can reduce infection risks, as sure privacy and confidentiality, and provide additional comfort for the patient’s family members. In understanding a patient’s preference for choice, the hospital offers sizeable suites which feature separate guest bedrooms. All rooms are also equipped with 29-inch,flat-screen televisions and complimentary wireless Internet access. In addition, hairdryers, slippers, and bathrobes, as well as coffee- and tea-making facilities, are available. Daily newspapers are also delivered each morning at no additional charge.

All rooms are designed for comfort and comprehensive care. The hospital’s goal of providing the highest quality of patient care and a wide variety of amenities contribute to an exclusive “home away from home” experience for the patients. Inpatients are provided with breakfast, lunch, tea, and dinner. Special menus can be developed by skilled in-house dietitians to meet the patient’s dietary requirements. Prince Court Medical Centre also offers a la carte room service to their patients and guests.

COMMITTED TO A CULTURE OF EXCELLENCE
One of the first things you’ll notice aboutPrince Court Medical Centre is the way in which their people interact with you. At Prince Court Medical Centre, patients are cared for by dedicated medical and healthcare professionals who will take every step to ensure that the patient’s stay is as comfortable as possible while utilizing the latest in healthcare technology. Professionalism, compassion, integrity, and teamwork are just a few attributes evident in the teams of physicians consisting ofspecialists and medical officers who lookafter the individual patients. The hospital delivers a multi-disciplinary group of healthcare professionals who provide clinical support to meet each individual’s medical needs. A team comprising radiologists, laboratory technicians, pharmacists, physical rehabilitation therapists, and dietitians ensure that the patient receives comprehensive treatment and care.

DEPARTMENTS AND SPECIALTIES
A hospital, at its core, is all about making people feel better, and Prince Court Medical Centre is rightly proud of its dedicated team of doctors, surgeons, and specialists. Some of the specialties include cardiothoracic and vascular surgery, plastic reconstructive surgery, burns, breast and endocrine surgery services, urology, nephrology, orthopaedic surgery, and oncology, combining professional expertise with state-of-the-art technology. Health and wellness programmes for men, women and children are also available.

Indeed, the hospital specializes not only in diagnosis and treatment, but equally importanly in the field of preventative medicine and healthcare. From executive healthcare screening packages and programmes to custom screenings for men, women, children, and senior adults, Prince Court Medical Centre offers a one-stop screening centre solution for the whole family, whether they are local or international. So the next time you think a hospital is only for sick people, think again. Prince Court Medical Centre is not just about medical treatment, it’s about lifelong wellness and healthy living. Prince Court Medical Centre is at the heart of modern medicine and lifestyle.
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For more information, please visit www.princecourt.com.

• Anaesthesiology
• Assisted Reproductive Technologies
• Breast and Endocrine Surgery Services
• Burns Unit
• Cardiology
• Dermatology
• Ear, Nose, and Throat Surgery
• Emergency Department
• Endocrinology
• Executive Health Screening Centre
• Eye and LASIK Centre
• Gastroenterology
• General Surgery
• Haematology
• Internal Medicine
• Lifestyle Modification Nephrology
• Neurology
• Neurosurgery
• Obstetrics and Gynaecology
• Occupational Health Services
• Oncology
• Ophthalmology
• Oral Health Centre
• Orthopaedic and Spine Surgery
• Paediatrics
• Physical and Rehabilitation Medicine
• Psychiatry
• Radiology and Nuclear Medicine
• Reconstructive Plastic Surgery
• Respiratory Medicine
• Rheumatology
• Thoracic and Cardiovascular Surgery
• Urology
• Vascular Surgery

Source: The Expat MM2H Guide 2012
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