Garuda Indonesia was recently awarded with “The World’s Best Cabin Staff” award by Skytrax London, on Tuesday, 15th July 2014.
The award was presented by the CEO of Skytrax, Mr Edward Plaisted, to the President and CEO of Garuda Indonesia, Mr Emirsyah Satar, during the biggest airshow in the world, the Farnborough International Airshow 2014. The award was given to Garuda Indonesia based on a global customer satisfaction survey conducted by Skytrax of more than 18 million passengers between August 2013 and May 2014.
Skytrax is acknowledged as running one of the most comprehensive customer satisfaction surveys in the airline industry. More than 105 different nationalities participated in the customer satisfaction survey, which covered over 245 airlines, from largest international airlines to smaller domestic carriers. The surveys measure standards across 41 key performance indicators of airline front-line products and services.
Garuda Indonesia introduced its distinctive service, the “Garuda Indonesia Experience”, which is a service concept based on Indonesia’s rich cultural heritage, in 2009. This unique service blends the country’s warm and gracious hospitality as well as its unique atmosphere with the airline’s professional service, which puts priorities in safety and comfort.
The Indonesian hospitality concept was then translated into services that delighted the five senses: sight, sound, taste, scent, and touch, by reflecting the unique and diverse elements of the archipelago’s rich ethnic groups, traditions, culture, art, music, and the inner spiritual beauty of the people.
By offering products and services based on Indonesian culture and hospitality, the local passengers travelling abroad can feel quite at home during their flights with Garuda Indonesia, while foreign visitors can feel the hospitality and nuances that are uniquely Indonesian, even before they arrive in the country.
As Garuda Indonesia carries out its business transformation program and continuous service improvements, the airline’s performance is increasingly being recognized at international level. Garuda Indonesia was awarded “The World’s Best Regional Airline” at the Farnborough International Airshow 2012 and “The World’s Best Economy Class” by Skytrax during the Paris Airshow 2013. Garuda Indonesia is now also included in the list of “The World’s Top 10 Airlines” by Skytrax.
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